Refund policy

Thank you for choosing Lezarcad. We take pride in our meticulous attention to detail and commitment to craftsmanship. If you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

We gladly accept returns within 30 days of the purchase date. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Please include the original order confirmation or packing slip.

How to Initiate a Return

Contact Us: Email our returns team at support@lezarcad.com to start the process.
Return Authorization: Once approved, you’ll receive a Return Authorization (RA) number and instructions.
Package the Item: Pack securely in the original packaging, including any accessories (if applicable).
Include RA Number: Clearly write the RA number on the outside of the package.

Return Shipping: We cover the cost of return shipping for all returns, whether the product is defective or non-defective. A prepaid return label will be provided once the return request is accepted.

Refund Process

After we receive and inspect your return, we will email you to confirm receipt and the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7 business days.

Non-Refundable Items

Opened or used products
Gift cards

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@lezarcad.com with details and photos of the issue. We will work to resolve the problem promptly.